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The customer service on this site is awful
Posted in: Off Topic
Jon McDonald
Amateur
 
54 Views    8 Replies    0 Likes   I like it!
I was double billed for my renewal in Feb, Left at least 10 voicemails and messages on the support tab. Haven't heard a word from anyone. Have had to go through my credit card now to show that this company double bills you. Heads up because its the 2nd time it's happened to me. Check your Credit Cards as they will run is through their site ($29.99) & Apple. They charge tax on Apple ($32.57) site so the two payments don't look the same.
# 1    4/22/2020 10:23:18 AM   
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me.


# 2    4/22/2020 10:23:43 AM   
This post has been removed.


OtterMan08
Legend
 
# 3    4/22/2020 10:57:50 AM   
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me.
It's a ploy to get more people on the forums. Working great too!!


Newbie
 
# 4    4/23/2020 9:34:00 AM   
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me.
It's a ploy to get more people on the forums. Working great too!!
I have also contacted by credit card company to stop service and dispute the charge. This site is a fraud based on that you can't cancel.


Newbie
 
# 5    4/23/2020 9:34:08 AM   
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me.
It's a ploy to get more people on the forums. Working great too!!
I have also contacted by credit card company to stop service and dispute the charge. This site is a fraud based on that you can't cancel.


Newbie
 
# 6    4/23/2020 9:34:32 AM   
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me.
It's a ploy to get more people on the forums. Working great too!!
I have also contacted by credit card company to stop service and dispute the charge & this site has to be a fraud since you can't cancel


Newbie
 
# 7    4/23/2020 9:34:38 AM   
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me.
It's a ploy to get more people on the forums. Working great too!!
I have also contacted by credit card company to stop service and dispute the charge


Newbie
 
# 8    4/23/2020 9:34:52 AM   
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me.
I have also contacted by credit card company to stop service and dispute the charge


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OtterMan08 Richie Ainsworth