The customer service on this site is awful

Jon McDonald Amateur
Go to Last Reply 196 Views 8 Replies 0 Likes
I was double billed for my renewal in Feb, Left at least 10 voicemails and messages on the support tab. Haven't heard a word from anyone. Have had to go through my credit card now to show that this company double bills you. Heads up because its the 2nd time it's happened to me. Check your Credit Cards as they will run is through their site ($29.99) & Apple. They charge tax on Apple ($32.57) site so the two payments don't look the same.
Richie Ainsworth Newbie
# 1 4/22/2020 10:23:18 AM
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me.
Richie Ainsworth Newbie
# 2 4/22/2020 10:23:43 AM
This post has been removed.
OtterMan08 Legend
# 3 4/22/2020 10:57:50 AM
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me. It's a ploy to get more people on the forums. Working great too!!
Newbie
# 4 4/23/2020 9:34:00 AM
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me. It's a ploy to get more people on the forums. Working great too!! I have also contacted by credit card company to stop service and dispute the charge. This site is a fraud based on that you can't cancel.
Newbie
# 5 4/23/2020 9:34:08 AM
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me. It's a ploy to get more people on the forums. Working great too!! I have also contacted by credit card company to stop service and dispute the charge. This site is a fraud based on that you can't cancel.
Newbie
# 6 4/23/2020 9:34:32 AM
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me. It's a ploy to get more people on the forums. Working great too!! I have also contacted by credit card company to stop service and dispute the charge & this site has to be a fraud since you can't cancel
Newbie
# 7 4/23/2020 9:34:38 AM
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me. It's a ploy to get more people on the forums. Working great too!! I have also contacted by credit card company to stop service and dispute the charge
Newbie
# 8 4/23/2020 9:34:52 AM
There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me. I have also contacted by credit card company to stop service and dispute the charge

Amateur

196 Views 8 Replies 0 Likes

I was double billed for my renewal in Feb, Left at least 10 voicemails and messages on the support tab. Haven't heard a word from anyone. Have had to go through my credit card now to show that this company double bills you. Heads up because its the 2nd time it's happened to me. Check your Credit Cards as they will run is through their site ($29.99) & Apple. They charge tax on Apple ($32.57) site so the two payments don't look the same.

Richie Ainsworth

Newbie

# 1 4/22/2020 10:23:18 AM

There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me.

Richie Ainsworth

Newbie

# 2 4/22/2020 10:23:43 AM

This post has been removed.

OtterMan08

Legend

# 3 4/22/2020 10:57:50 AM

There is no customer service except for the guy Jim that helps on this forum. I tried for over a month to have my subscription canceled. I got billed anyway. I had to do the same as you and get my credit card company involved. I got my money back. It's been 2 months. Still haven't heard back from anybody. They are a joke. Seems fraudulent to me.